Privacy Notice

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What this notice covers

This notice applies to personal information collected when you:

• visit the GOSONIC website;
• contact us by email;
• request a consultation or business assessment;
• communicate with us about a possible business relationship; or
• otherwise interact with GOSONIC through the public website.

This notice does not govern personal information processed through a client’s managed GOSONIC service, voice system, client console, or operational workflow. Those activities are governed by the applicable client agreement, service documentation, and privacy terms.

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Information we may collect

Information you provide

You may provide information such as:

• your name;
• business name;
• job title or role;
• email address;
• telephone number;
• information about your business or current call environment;
• the contents of your inquiry or correspondence; and
• any other information you choose to provide.

Please do not send confidential, privileged, highly sensitive, regulated, or unnecessary personal information through a general website inquiry.

Website and technical information

When you visit the website, we or our service providers may automatically receive limited technical information, such as:

• IP address;
• browser and device type;
• operating system;
• approximate location derived from network information;
• pages viewed;
• referring page;
• date and time of access; and
• website interaction and performance information.

This information helps us understand how the website is used, maintain its security, and improve its performance.

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How we use information

We may use personal information to:

• respond to inquiries;
• assess whether a GOSONIC engagement may be appropriate;
• prepare for consultations or business discussions;
• communicate about services, proposals, or an existing business relationship;
• operate, maintain, secure, and improve the website;
• understand general website use and performance;
• prevent misuse, fraud, or security incidents;
• maintain business and communication records;
• comply with legal and regulatory requirements; and
• establish, exercise, or defend legal rights.

We will not use personal information for a materially different purpose without appropriate notice or consent, unless permitted or required by law.

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Consent and choices

By providing personal information to GOSONIC, you consent to its collection, use, and disclosure for the purposes described at the time of collection or in this notice.

You may withdraw consent where the law permits. Withdrawal may affect our ability to respond to an inquiry, continue a discussion, or provide a requested service.

You may also choose not to provide information, although some information may be necessary for us to respond meaningfully.

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Cookies and analytics

The website stores your analytics preference in local browser storage so your choice can be remembered.

GOSONIC uses Google Analytics to understand general website traffic and usage only after you choose Accept analytics. If you decline, Google Analytics remains disabled.

When analytics is enabled, information may include device, browser, page-view, referral, approximate location, and interaction information. Google may process this information according to its own terms and privacy practices.

You can review or change your analytics choice at any time using the Analytics preferences link in the website footer.

GOSONIC does not use the public website to build behavioural advertising profiles or sell visitor information for advertising purposes.

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When we share information

We may share personal information with service providers that support our website and business operations, including providers of:

• website hosting;
• analytics;
• email and communications;
• security;
• technical infrastructure;
• professional advice; and
• business administration.

These providers receive only the information reasonably required for their role and are expected to handle it appropriately.

We may also disclose information:

• with your direction or consent;
• where required or permitted by law;
• to investigate fraud, misuse, or a security issue;
• to protect GOSONIC, another person, or the public;
• in connection with a proposed or completed financing, reorganization, merger, sale, or transfer of business assets, subject to appropriate protections; or
• to establish, exercise, or defend legal rights.

We do not sell personal information.

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Information processed outside Canada

Some service providers may store or process information outside Ontario or outside Canada.

When information is processed in another jurisdiction, it may be subject to the laws and lawful access requirements of that jurisdiction.

GOSONIC remains responsible for personal information under its control and uses reasonable contractual, organizational, and technical measures when information is transferred to service providers.

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Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

• respond to and maintain a record of business inquiries;
• manage a prospective or existing business relationship;
• meet legal, accounting, security, and operational requirements; and
• resolve disputes or enforce agreements.

Retention periods vary according to the nature of the information and the reason it is held.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

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Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature and sensitivity of the information.

These safeguards may include access controls, secure service providers, account protections, system monitoring, and controlled retention practices.

No website, email system, or electronic transmission can be guaranteed to be completely secure. You should avoid sending sensitive information through ordinary email unless an appropriate secure method has been arranged.

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Access and correction

You may request access to personal information GOSONIC holds about you or ask us to correct information that is inaccurate or incomplete.

We may need to verify your identity before responding.

Access may be limited where permitted or required by law, including where disclosure would reveal another person’s information, confidential commercial information, or legally privileged material.

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Privacy questions and concerns

You may contact us to:

• ask how your personal information is handled;
• request access or correction;
• withdraw consent where applicable;
• raise a privacy concern; or
• make a complaint about our practices.

We will review privacy concerns and respond within a reasonable period.

Please use the subject line: Privacy inquiry.

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Children

The GOSONIC website and services are intended for businesses and business professionals.

We do not knowingly collect personal information from children through the public website.

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External links

The website may contain links to third-party websites or services.

GOSONIC does not control the privacy practices of those organizations. You should review their privacy notices before providing personal information.

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Changes to this notice

We may update this notice as our website, services, providers, or legal requirements change.

The current version will be published on this page with its effective date.

Material changes may also be communicated through the website or another appropriate method.